Building Trust with Outsourced Compliance Teams: A Business Guide

Building a strong relationship with your outsourced compliance team is crucial for maintaining effective data protection and regulatory adherence. Here's how to establish and maintain trust while maximising the partnership's value.

Clear Communication Channels

For example, a fintech startup successfully implemented a weekly virtual standup with their outsourced DPO team, leading to 40% faster issue resolution and improved compliance outcomes.

Best Practices:

• Establish dedicated communication platforms

• Schedule regular check-ins with clear agendas

• Document all decisions and action items

Integration with Internal Teams

Consider how a healthcare provider seamlessly integrated their outsourced compliance team by treating them as an extension of their organization - including them in relevant internal meetings and sharing access to necessary documentation platforms.

Performance Metrics and Accountability

• Set clear KPIs for compliance activities

• Implement regular performance reviews

• Track response times for compliance queries

Knowledge Transfer and Documentation

A retail chain effectively built trust by creating a shared knowledge base with their outsourced team, documenting processes, decisions, and regulatory interpretations for consistent compliance approaches.

Crisis Management Protocol

Establish clear procedures for handling compliance emergencies. For instance, an e-commerce platform's rapid response to a potential data breach was successful due to well-defined protocols with their outsourced team.